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POS Sales Receipt empty

Hermogenes

Hi,

Last night I upgraded to 18.3 version from 18.2. I noticed something, when I was trying to open a receipt (POS ###) inside item inventory the result was an empty space and the only thing that appeared was the "Sales receipt", the date-time and not even the title "Sale ID:"

Anyone had the same issue?

Comments

8 comments

Date Votes
  • Comment author
    Chris Muench

    Can you send the following:

    1. A screenshot of the page before you click the link

    2. Exact url after you click

    3. If you have recently changed SALE ID PREFIX in store config

    0
  • Comment author
    Hermogenes

    2. http://192.168.0.110/irm/index.php/sales/receipt/2882

    3. No.

    0
  • Comment author
    Chris Muench

    I think you need to upgrade your php version (Our minimum php version is 7.3). Trying the following debug info and let me know the error

    Open up index.php in the phppos root folder:

    FIND: 
    define('ENVIRONMENT', isset($_SERVER['CI_ENV']) ? $_SERVER['CI_ENV'] : 'production’);

     

    REPLACE: 
    define('ENVIRONMENT', isset($_SERVER['CI_ENV']) ? $_SERVER['CI_ENV'] : ‘development’);

     

    open application/config/database.php

     

    FIND: 
    $db['default']['db_debug'] = FALSE;

     

    REPLACE: 
    $db['default']['db_debug'] = TRUE;

     

    Then see the errors.

     

    Do NOT forget to undo these changes afterwords.

     

     

     

    0
  • Comment author
    Hermogenes

    Chris,

    :~$ php -version
    PHP 7.4.3 (cli) (built: Aug 13 2021 05:39:12) ( NTS )
    Copyright (c) The PHP Group
    Zend Engine v3.4.0, Copyright (c) Zend Technologies
    with Zend OPcache v7.4.3, Copyright (c), by Zend Technologies

    Still I do that?

    0
  • Comment author
    Chris Muench

    Yes, still do that, it is very possible something didn’t get copied also

    0
  • Comment author
    Hermogenes

    Found this:

    0
  • Comment author
    Chris Muench

    We added a feature to the receipt where we hae a secure link that you can email/text to customer so they can view receipt easily. You are missing BC MATH OR GMP extennsion for php for it to work properly

    you have 2 options:

    1. install BC Math extension for php (https://stackoverflow.com/questions/3400362/how-to-install-bcmath-module)

    2. in application/views/sales/receipt.php

    FIND
    if (version_compare(PHP_VERSION, '7.2', '>='))

    REPLACE

     

    if (FALSE && version_compare(PHP_VERSION, '7.2', '>='))

     

    0
  • Comment author
    Hermogenes

    Chris,

    Done the 1. and it works like a charm.

    Thank you.

    0

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